We are open when we have shows booked. Generally, venue doors and the bar open at 6:30 p.m. with show time at 8:00 p.m. We’ll close one hour after the show ends. Please review times for each show when purchasing your ticket, as times are subject to change.

Tours and meetings are by appointment only.

Age restrictions are set by the artist and show content is not rated or censored. Most shows are all ages, unless otherwise noted on the ticket page.  Generally, those 17 and under need to be accompanied by a parent or guardian.

Each show has its own configuration. Types of tickets may include: General Admission Seated, General Admission Standing, Standing Room Only, Premium Seating, Tables with 4 seats, and Suites with 12 seats. Simply click on the Buy Tickets button for the show you’d like to attend to see the options available for that particular show.

Ballroom Events
Only Tables and Suites are assigned.  General Admission (GA) Seated and Premium Seated tickets are reserved as a section, but individual seats are “first come, first served.”

Yes, the venue is accessible.  To request ADA accommodation, please email us before the day of the event.
Up to one contiguous seat can be assigned next to the accessible seating if available at the time of purchase. 
Some events may have ADA seating available for purchase.

For AXS-ticketed events, please contact AXS Support for assistance.

For Prekindle-ticketed events, please contact Prekindle Support for assistance.

All ticket sales are final and nonrefundable.  For most tickets, you can change the name on your tickets yourself at your point of purchase at any point up to 24 hours before the show.  However, we do reserve the right to prohibit this transfer for any reason, including if it is believed that there is an intent to profit from the sale of a primary ticket.  If you have other questions related to this policy or other additional ticketing questions, please contact your point of purchase.

Only primary tickets sold through our website, by our authorized ticketing companies AXS or Prekindle, and on occasion directly through the artist or their partners, are guaranteed entry.

Please be cautious when purchasing tickets from a third-party vendor or from people on social media, as tickets purchased from unauthorized sources might be fake and do not guarantee entry. If you purchased a fake or fraudulent ticket, we encourage you to check out FixTheTix.
We reserve the right to prohibit the transfer or cancel the purchase of any ticket if we believe the purchase was made solely for the intent of reselling at a higher price.

All shows are sold online, in advance. If tickets are still available on show night, they can be purchased at the on-site box office, opening 30 minutes prior to show doors.

Tickets are “paperless”/digital and check in is easy. All you need is your digital ticket or your confirmation number and an ID matching the name used to purchase the tickets.

We strongly encourage rideshare (Uber, Lyft, etc.) with exclusive drop-off/pick-up area inside the courtyard and close to the front doors. We have two self-parking lots adjacent to the venue, which is a very short walk. Parking lots are operated by Parking Systems of America and are paid via phone at arrival. VIP Parking is limited and may be offered to Suite purchasers. Some street parking is also available along Rock Island Street. Parking Map here.

It sure does. The Longhorn Ballroom has a full bar featuring Texas beer, wine, and spirits, as well as non-alcoholic options.

Bags should not impede the space of other guests in an intimate venue setting. Bags up to 14” x 14” x 4” are allowed, however, exceptions can be made for bags containing medically necessary items.  Please note, any bag brought into the venue may be subject to search.

The Longhorn Ballroom does not currently serve food. Food trucks may be on-site for certain shows, but the schedule may vary. If you are looking for sit-down dining options, please check out restaurants in The Cedars neighborhood, Trinity Groves, and Bishop Arts District. Some restaurants in close proximity include Lee Harvey's, Smokin' & Rollin' BBQ, Off the Bone Barbeque, and Seegars Deli.

Please email us with a brief description or come by during normal hours of operation to see if it has been turned in. If you left a credit card with our bar, please be sure to include the full name on the card and contact information in your email.

Yes.  We want everyone to be relaxed and have a great experience. Our shows range from dancing and heavy metal to classical and singer songwriters, so the norms may change per show. A good rule of thumb is to go by what other concertgoers are doing. If they are clapping, singing and dancing then you should, too; but if they are sitting quietly and listening intently to every sound then you probably should, too.

Yes, all weapons of any kind are prohibited.  Drugs & illegal substances are not allowed, and all liquids/beverages (alcoholic & non-alcoholic) are prohibited.  This list is subject to change at venue discretion.

 Smoking of any kind is not permitted indoors (including vapes).  There is a designated area outside.

The artist or event will dictate the policy, but generally, flash photography, video, and audio recording are not allowed.  Personal use, non-professional, non-flash photos are generally allowed.  If you are a member of the media or just want to be sure, please email us at least 24 hours prior to the show.

Canvas Hotel (canvashoteldallas.com) is the closest hotel to the venue and may offer show patrons discounts with code LONGHORN. The Lorenzo Hotel is also close by in The Cedars neighborhood. Over in Bishop Arts is The Madison Hotel, that also offers discounts if you book here. In addition, there are many hotels in and around downtown Dallas.

To rent the ballroom for a private event, please contact us.

We typically don’t take in artist submissions this way.  However, if you’d like, you can email us.

Email jobs@longhornballroom.com with the type of position you are interested in.

The Longhorn Ballroom does not have an ATM on-site and some artists only accept cash for merchandise.